Modern banking faces unprecedented risks, as malicious actors operate globally to devise new scams and methods to defraud individuals of their money.

Given the rise of sophisticated cybersecurity threats and increased regulatory compliance demands, banks require support to safeguard people’s funds and adhere to guidelines.

This is where Hexaware Technologies steps in, founded on the principle of AI-led, human intelligence-enhanced solutions for businesses, positioning itself as a reliable partner for core banking transformations. The company’s AI-first strategy and focus on mid-market clients provide a compelling alternative to traditional large-scale providers.

Addressing Critical Cybersecurity Challenges

The threat landscape for banks has changed dramatically, especially with the integration of artificial intelligence into cyberattacks. Ravishankar Subramanian, Executive Vice President & Global Head of Banking Solutions, states: “With the advent of AI, these attacks have become highly sophisticated.”

“Individuals are leveraging AI to infiltrate banks’ networks, impersonate users, and manipulate transactions.”

To counter these advanced threats, Hexaware has created its Trust Framework, which surpasses conventional security measures by monitoring behavioral patterns. The system establishes personalized baselines for users, flagging unusual activities that may indicate a security breach.

Ravishankar explains: “If someone logs in and typically checks their balance first every day but on a particular day skips that step to perform another action, that raises a flag.”

24/7 with Tensai® Framework

Managing continuous banking operations necessitates advanced automation, which Hexaware addresses through its Tensai® framework.

This digital-first approach removes the need for human intervention in routine monitoring tasks.

Ravishankar adds: “Systems monitor each other, and if an issue arises, an alert is generated, prompting appropriate actions. Sometimes these actions are handled by our agentic framework, and other times they are escalated to a human in the loop.”

The system follows a tiered escalation model, where different categories of alerts receive automated responses, agent intervention, or human oversight based on their classification and severity.

Quality Assurance and Risk Mitigation

Hexaware’s reputation as a leader in core banking quality assurance is rooted in its autonomous testing capabilities.

The company’s testing framework continuously validates three critical areas: functional alignment between business requirements and system delivery, API integrations across banking systems, and data migration integrity.

Sandip Ganguly, Vice President & Country Head for Australia and New Zealand, highlights the comprehensive nature of the company’s approach: “The platform consists of three distinct components that address all these categories of assurance: functional alignment where bank users interact with the core system; API integration testing, ensuring the core banking system can communicate with other banking systems; and data migration integrity.”

“It’s a highly comprehensive platform that facilitates core banking service delivery from a quality assurance perspective.”

Delivering Measurable Returns Through Automation

The results of process automation are striking. In regulatory reporting alone, Hexaware has achieved significant efficiency gains. “We are now seeing that the integration of generative and agentic AI has boosted the efficiency of this process by nearly 500%,” Ravishankar states.

In addition to improvements in workflow automation, traditional processes have been completely transformed. “What used to take individuals around eight to ten working days is now accomplished in less than an hour,” he adds.

Strategic Positioning for Growth

Hexaware’s strategy emphasizes establishing proof of value before forming long-term relationships. “More often than not, we are willing to invest and demonstrate value, which in turn secures us a seat at the table,” explains Sandip.

This approach resonates particularly well in the mid-market segment, where organizations seek maximum value from limited budgets. “Thus, our positioning is quite distinct. As I mentioned, in the mid-market, we aim to align with our customers as a full-service provider,” Sandip concludes.

Hexaware’s AI-led, human intelligence-enhanced solutions for businesses present a compelling proposition in an increasingly competitive marketplace.