Key Takeaway
Fabrizio Campanale, Vice President of Entertainment, In-Home and One Assurance at Sunrise, oversees a critical portfolio that integrates innovation with operational excellence. He manages the entertainment platform, including video infrastructure and customer services for over 1.5 million TV and 1.3 million broadband users. His role includes supervising network operations and assurance processes, providing a comprehensive view of network performance and customer satisfaction. Campanale’s leadership is defined by “pragmatic innovation,” guiding significant initiatives like the nationwide rollout of 5G Standalone and the 3G network shutdown, requiring careful alignment between technical and commercial teams.
As Vice President of Entertainment, In-Home, and One Assurance at Sunrise, Fabrizio Campanale manages a diverse and essential portfolio that combines cutting-edge innovation with everyday operational excellence. His role covers the entire entertainment platform, including video infrastructure, head-end distribution, and the in-home experience, which features internet modems, WiFi, and set-top boxes serving over 1.5 million TV customers and 1.3 million broadband customers. In addition to these customer-facing services, he supervises all network operations and assurance processes, such as the Network Operating Centre (NOC), incident and change management, and field force teams. This dual responsibility provides him with a unique, comprehensive view of how network performance directly impacts customer satisfaction.
Fabrizio’s leadership is characterized by a philosophy of “pragmatic innovation,” a guiding principle in overseeing some of Sunrise’s most ambitious strategic initiatives. He has played a crucial role in the governance of the nationwide rollout of 5G Standalone and the complex, high-stakes shutdown of the 3G network. These projects require careful cross-functional alignment between technical and commercial divisions.
