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NTT: Establishing the AI Framework for a Smarter Tomorrow

NTT: Establishing the AI Framework for a Smarter...

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  • October 31, 2025
Here are the top five technology stories of the week - October 31, 2025.

Here are the top five technology stories of...

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  • October 31, 2025
How OpenAI and PayPal Leverage AI for Conversational Shopping Experiences

How OpenAI and PayPal Leverage AI for Conversational...

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  • October 31, 2025
Selecting the Ideal Platform for Customer Engagement Experiences

Selecting the Ideal Platform for Customer Engagement Experiences

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  • October 31, 2025
Selecting the Ideal Platform for Customer Engagement Experiences
Tech News

Selecting the Ideal Platform for Customer Engagement Experiences

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  • October 31, 2025
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Key Takeaway The webinar discusses selecting the ideal platform for customer-facing experiences, emphasizing the importance of understanding customer needs and business goals. Key factors include scalability, integration capabilities, and user experience. The session highlights the significance of data analytics for personalizing interactions and enhancing customer satisfaction. It also covers the role of emerging technologies, such […]

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NiCE Cognigy: The Impact of Agentic AI on Customer Service Transformation
Tech News

NiCE Cognigy: The Impact of Agentic AI on Customer Service Transformation

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  • October 21, 2025
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Key Takeaway The content discusses the capabilities of agentic AI, which can interpret context, plan actions, and resolve customer issues without fixed scripts. This technology enhances enterprise operations by improving resolution rates, response times, and customer satisfaction. The acquisition of Cognigy by NiCE, Europe’s largest AI deal, highlights the maturity of the European AI ecosystem […]

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How Generative AI Revolutionizes Operations and Customer Service in Telecommunications
Enterprise & Technology

How Generative AI Revolutionizes Operations and Customer Service in Telecommunications

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  • October 2, 2025
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Key Takeaway Half of business leaders lack a clear roadmap for deploying Generative AI (Gen AI), risking stagnation in pilot phases. Telecom firms need phased plans tied to specific business outcomes to avoid scattered efforts and ensure alignment with strategic goals. Despite challenges, Gen AI offers significant incentives, promising improved productivity and efficiency—63% of leaders […]

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Zoom's Perspective on AI-Driven Customer Experiences with Agency
Cybersecurity

Zoom’s Perspective on AI-Driven Customer Experiences with Agency

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  • August 13, 2025
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Key Takeaway Zoom’s Sentiment Analysis, powered by AI Companion, analyzes conversation sentiment in real time, categorizing it as neutral, negative, or positive. This feature operates in both voice and text chats, enabling agents to adjust their communication style based on customer mood, with a sentiment rating displayed during the conversation. It aids organizations in identifying […]

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