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Key Takeaway The technical framework consists of integrated layers where ChatGPT interprets user input to identify purchasing intent, which is then converted into structured queries by the Agentic Commerce Protocol. These queries are processed by PayPal’s ACP server to retrieve product data, presented conversationally by ChatGPT. Upon user confirmation, payment authorization is managed through PayPal’s […]
Key Takeaway The webinar discusses selecting the ideal platform for customer-facing experiences, emphasizing the importance of understanding customer needs and business goals. Key factors include scalability, integration capabilities, and user experience. The session highlights the significance of data analytics for personalizing interactions and enhancing customer satisfaction. It also covers the role of emerging technologies, such […]
Key Takeaway Zoom reported its strongest revenue growth in nearly three years for Q2 2025, with total revenue reaching $1.2 billion, a 4.7% year-on-year increase. This performance prompted management to raise its full-year outlook. Enterprise revenue grew by 7% to $730.7 million, while online revenue saw a modest 1.4% increase to $486.6 million. CEO Eric […]
Key Takeaway Zoom’s Sentiment Analysis, powered by AI Companion, analyzes conversation sentiment in real time, categorizing it as neutral, negative, or positive. This feature operates in both voice and text chats, enabling agents to adjust their communication style based on customer mood, with a sentiment rating displayed during the conversation. It aids organizations in identifying […]
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